iotashome.com
•
Send us an email
•
503.822.3500
Support
Residents
Property Managers
Technicians
Contact Us
Contact Us:
(503) 822-3500
Go to IOTAS Home
Enter your search term here...
Search
Enter your search term here...
Search
New support ticket
Check ticket status
503-822-3500
Resident Support
Getting started
5
Download the IOTAS app
Activate your IOTAS account
Connect your IOTAS hub
Meet your new smart devices
Customize your devices
Controlling multiple devices with scenes
2
What are scenes?
Creating a new scene
Automating your home with routines
3
What are routines?
Creating a new routine
Enabling and managing alerts
Using voice commands
5
Setting up Amazon Alexa
Setting up Google Assistant
Using voice commands with Alexa
Using voice commands with Google Assistant
Setting up Siri Shortcuts
Sharing your smart home
4
Inviting guests
Removing guests
Inviting roommates
Removing roommates
Troubleshooting
6
I'm having trouble logging in
The app says my hub is offline
Alexa stopped responding to me
My Google speaker stopped responding to me
Help Resetting Your Unit Lock Pin Code
See all 6 articles
FAQs
16
What is IOTAS?
How do I create an IOTAS account?
Do I need to install anything?
What if my internet goes out?
What are the blinking devices by my front door?
See all 16 articles
Log in using your IOTAS Property Dashboard account.
Remember me on this computer
Forgot your password?
Login
Are you an agent?
Login here
Cancel
Reset my password
We're here to help.
Give us a call
503.822.3500
Send us an email
New Support Ticket
Email Address
I am a...
...
Resident
Property staff member
Technician
Other
Spam
<div class="control-group ticket_section"> <label class=" required control-label cf_r_issue_area_865824-label " for="helpdesk_ticket_cf_r_issue_area_865824">What can we help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_r_issue_area_865824]" id="helpdesk_ticket_custom_field_cf_r_issue_area_865824"><option value="">...</option> <option data-id="42000288115" value="Controlling a device with the IOTAS app">Controlling a device with the IOTAS app</option> <option data-id="42000196619" value="Logging in">Logging in</option> <option data-id="42000288178" value="Managing notifications">Managing notifications</option> <option data-id="42000288119" value="Manually controlling a device">Manually controlling a device</option> <option data-id="42000288117" value="My HUB is offline">My HUB is offline</option> <option data-id="42000288181" value="I'm locked out">I'm locked out</option> <option data-id="42000363708" value="Integration Issue">Integration Issue</option> <option data-id="42000288167" value="Inviting guests">Inviting guests</option> <option data-id="42000326211" value="Problems connecting to the internet">Problems connecting to the internet</option> <option data-id="42000288118" value="Renaming or reordering devices">Renaming or reordering devices</option> <option data-id="42000196625" value="Something else">Something else</option> <option data-id="42000288122" value="Using routines">Using routines</option> <option data-id="42000288123" value="Using scenes">Using scenes</option> <option data-id="42000288177" value="Using voice commands (e.g. Alexa, Google Assistant)">Using voice commands (e.g. Alexa, Google Assistant)</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_property_issue_area_865824-label " for="helpdesk_ticket_cf_property_issue_area_865824">What can we help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066" name="helpdesk_ticket[custom_field][cf_property_issue_area_865824]"><option value="">...</option> <option value="Cannot log into Property Dashboard">Cannot log into Property Dashboard</option> <option value="Using Property Dashboard">Using Property Dashboard</option> <option value="Helping a resident use IOTAS">Helping a resident use IOTAS</option> <option value="Managing Resident Units">Managing Resident Units</option> <option value="Resetting lock access codes">Resetting lock access codes</option> <option value="Troubleshooting our model unit">Troubleshooting our model unit</option> <option value="Ordering devices">Ordering devices</option></select><div class="level_2"><label class="required">What can we help your resident with?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066" name="helpdesk_ticket[custom_field][cf_resident_issue_type_865824]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066').nested_select_tag({"data_tree":[["Cannot log into Property Dashboard","Cannot log into Property Dashboard",[]],["Using Property Dashboard","Using Property Dashboard",[["Using Property Alerts","Using Property Alerts",[]],["Using Vacant Routines","Using Vacant Routines",[]],["Using Prospect Tour","Using Prospect Tour",[]]]],["Helping a resident use IOTAS","Helping a resident use IOTAS",[["Logging in","Logging in",[]],["Their hub is offline","Their hub is offline",[]],["Controlling a device with the IOTAS app","Controlling a device with the IOTAS app",[]],["Manually controlling a device","Manually controlling a device",[]],["Using routines","Using routines",[]],["Using scenes","Using scenes",[]],["Using voice commands (e.g. Alexa, Google Assistant)","Using voice commands (e.g. Alexa, Google Assistant)",[]],["Renaming or reordering devices","Renaming or reordering devices",[]],["Managing notifications","Managing notifications",[]],["Inviting guests","Inviting guests",[]],["Unlocking their door","Unlocking their door",[]]]],["Managing Resident Units","Managing Resident Units",[["Resident Unit Transfer","Resident Unit Transfer",[]],["Resident Move-In","Resident Move-In",[]],["Resident Move-Out","Resident Move-Out",[]],["Integration Issue","Integration Issue",[]]]],["Resetting lock access codes","Resetting lock access codes",[]],["Troubleshooting our model unit","Troubleshooting our model unit",[]],["Ordering devices","Ordering devices",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"42000161066","subcategory_id":"helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066"}); //]]> </script> </div> </div>
Apartment / Community Name
Unit Number
Subject
Message
+
Attach a file
Cancel
We will get back to you as soon as possible.
