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I'm having trouble logging in
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Help Resetting Your Unit Lock Pin Code
ecobee thermostat troubleshooting guide
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<div class="control-group ticket_section"> <label class=" required control-label cf_r_issue_area_865824-label " for="helpdesk_ticket_cf_r_issue_area_865824">What can we help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_r_issue_area_865824" name="helpdesk_ticket[custom_field][cf_r_issue_area_865824]"><option value="">...</option> <option value="Logging in" data-id="42000196619">Logging in</option> <option value="My IOTAS hub is offline" data-id="42000288117">My IOTAS hub is offline</option> <option value="Controlling a device with the IOTAS app" data-id="42000288115">Controlling a device with the IOTAS app</option> <option value="Manually controlling a device" data-id="42000288119">Manually controlling a device</option> <option value="I'm locked out" data-id="42000288181">I'm locked out</option> <option value="Using routines" data-id="42000288122">Using routines</option> <option value="Using scenes" data-id="42000288123">Using scenes</option> <option value="Using voice commands (e.g. Alexa, Google Assistant)" data-id="42000288177">Using voice commands (e.g. Alexa, Google Assistant)</option> <option value="Renaming or reordering devices" data-id="42000288118">Renaming or reordering devices</option> <option value="Managing notifications" data-id="42000288178">Managing notifications</option> <option value="Inviting guests" data-id="42000288167">Inviting guests</option> <option value="Something else" data-id="42000196625">Something else</option> <option value="Problems connecting to the internet" data-id="42000326211">Problems connecting to the internet</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_property_issue_area_865824-label " for="helpdesk_ticket_cf_property_issue_area_865824">What can we help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066" name="helpdesk_ticket[custom_field][cf_property_issue_area_865824]"><option value="">...</option> <option value="Logging in">Logging in</option> <option value="Helping a resident use IOTAS">Helping a resident use IOTAS</option> <option value="Managing resident accounts">Managing resident accounts</option> <option value="Using Property Alerts">Using Property Alerts</option> <option value="Using Vacant Routines">Using Vacant Routines</option> <option value="Resetting lock access codes">Resetting lock access codes</option> <option value="Troubleshooting our model unit">Troubleshooting our model unit</option> <option value="Using Prospect Tour">Using Prospect Tour</option> <option value="Ordering devices">Ordering devices</option> <option value="Something else">Something else</option></select><div class="level_2"><label class="required">What can we help your resident with?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066" name="helpdesk_ticket[custom_field][cf_resident_issue_type_865824]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066').nested_select_tag({"data_tree":[["Logging in","Logging in",[]],["Helping a resident use IOTAS","Helping a resident use IOTAS",[["Logging in","Logging in",[]],["Their hub is offline","Their hub is offline",[]],["Controlling a device with the IOTAS app","Controlling a device with the IOTAS app",[]],["Manually controlling a device","Manually controlling a device",[]],["Using routines","Using routines",[]],["Using scenes","Using scenes",[]],["Using voice commands (e.g. Alexa, Google Assistant)","Using voice commands (e.g. Alexa, Google Assistant)",[]],["Renaming or reordering devices","Renaming or reordering devices",[]],["Managing notifications","Managing notifications",[]],["Inviting guests","Inviting guests",[]],["Unlocking their door","Unlocking their door",[]],["Something else","Something else",[]]]],["Managing resident accounts","Managing resident accounts",[["transfer to new unit","transfer to new unit",[]]]],["Using Property Alerts","Using Property Alerts",[]],["Using Vacant Routines","Using Vacant Routines",[]],["Resetting lock access codes","Resetting lock access codes",[]],["Troubleshooting our model unit","Troubleshooting our model unit",[]],["Using Prospect Tour","Using Prospect Tour",[]],["Ordering devices","Ordering devices",[]],["Something else","Something else",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"42000161066","subcategory_id":"helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066"}); //]]> </script> </div> </div>
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