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Help Resetting Your Unit Lock Pin Code
ecobee thermostat troubleshooting guide
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<div class="control-group ticket_section"> <label class=" required control-label cf_r_issue_area_865824-label " for="helpdesk_ticket_cf_r_issue_area_865824">What can we help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_r_issue_area_865824]" id="helpdesk_ticket_custom_field_cf_r_issue_area_865824"><option value="">...</option> <option data-id="42000288115" value="Controlling a device with the IOTAS app">Controlling a device with the IOTAS app</option> <option data-id="42000196619" value="Logging in">Logging in</option> <option data-id="42000288178" value="Managing notifications">Managing notifications</option> <option data-id="42000288119" value="Manually controlling a device">Manually controlling a device</option> <option data-id="42000288117" value="My HUB is offline">My HUB is offline</option> <option data-id="42000288181" value="I'm locked out">I'm locked out</option> <option data-id="42000363708" value="Integration Issue">Integration Issue</option> <option data-id="42000288167" value="Inviting guests">Inviting guests</option> <option data-id="42000326211" value="Problems connecting to the internet">Problems connecting to the internet</option> <option data-id="42000288118" value="Renaming or reordering devices">Renaming or reordering devices</option> <option data-id="42000196625" value="Something else">Something else</option> <option data-id="42000288122" value="Using routines">Using routines</option> <option data-id="42000288123" value="Using scenes">Using scenes</option> <option data-id="42000288177" value="Using voice commands (e.g. Alexa, Google Assistant)">Using voice commands (e.g. Alexa, Google Assistant)</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_property_issue_area_865824-label " for="helpdesk_ticket_cf_property_issue_area_865824">What can we help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066" name="helpdesk_ticket[custom_field][cf_property_issue_area_865824]"><option value="">...</option> <option value="Cannot log into Property Dashboard">Cannot log into Property Dashboard</option> <option value="Using Property Dashboard">Using Property Dashboard</option> <option value="Helping a resident use IOTAS">Helping a resident use IOTAS</option> <option value="Managing Resident Units">Managing Resident Units</option> <option value="Resetting lock access codes">Resetting lock access codes</option> <option value="Troubleshooting our model unit">Troubleshooting our model unit</option> <option value="Ordering devices">Ordering devices</option></select><div class="level_2"><label class="required">What can we help your resident with?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066" name="helpdesk_ticket[custom_field][cf_resident_issue_type_865824]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066').nested_select_tag({"data_tree":[["Cannot log into Property Dashboard","Cannot log into Property Dashboard",[]],["Using Property Dashboard","Using Property Dashboard",[["Using Property Alerts","Using Property Alerts",[]],["Using Vacant Routines","Using Vacant Routines",[]],["Using Prospect Tour","Using Prospect Tour",[]]]],["Helping a resident use IOTAS","Helping a resident use IOTAS",[["Logging in","Logging in",[]],["Their hub is offline","Their hub is offline",[]],["Controlling a device with the IOTAS app","Controlling a device with the IOTAS app",[]],["Manually controlling a device","Manually controlling a device",[]],["Using routines","Using routines",[]],["Using scenes","Using scenes",[]],["Using voice commands (e.g. Alexa, Google Assistant)","Using voice commands (e.g. Alexa, Google Assistant)",[]],["Renaming or reordering devices","Renaming or reordering devices",[]],["Managing notifications","Managing notifications",[]],["Inviting guests","Inviting guests",[]],["Unlocking their door","Unlocking their door",[]]]],["Managing Resident Units","Managing Resident Units",[["Resident Unit Transfer","Resident Unit Transfer",[]],["Resident Move-In","Resident Move-In",[]],["Resident Move-Out","Resident Move-Out",[]],["Integration Issue","Integration Issue",[]]]],["Resetting lock access codes","Resetting lock access codes",[]],["Troubleshooting our model unit","Troubleshooting our model unit",[]],["Ordering devices","Ordering devices",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"42000161066","subcategory_id":"helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066"}); //]]> </script> </div> </div>
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