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Troubleshooting
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I'm having trouble logging in
The app says my hub is offline
Alexa stopped responding to me
My Google speaker stopped responding to me
Help Resetting Your Unit Lock Pin Code
ecobee thermostat troubleshooting guide
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<div class="control-group ticket_section"> <label class=" required control-label cf_r_issue_area_865824-label " for="helpdesk_ticket_cf_r_issue_area_865824">What can we help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_r_issue_area_865824]" id="helpdesk_ticket_custom_field_cf_r_issue_area_865824"><option value="">...</option> <option data-id="42000196619" value="Logging in">Logging in</option> <option data-id="42000288117" value="My IOTAS hub is offline">My IOTAS hub is offline</option> <option data-id="42000288115" value="Controlling a device with the IOTAS app">Controlling a device with the IOTAS app</option> <option data-id="42000288119" value="Manually controlling a device">Manually controlling a device</option> <option data-id="42000288181" value="I'm locked out">I'm locked out</option> <option data-id="42000288122" value="Using routines">Using routines</option> <option data-id="42000288123" value="Using scenes">Using scenes</option> <option data-id="42000288177" value="Using voice commands (e.g. Alexa, Google Assistant)">Using voice commands (e.g. Alexa, Google Assistant)</option> <option data-id="42000288118" value="Renaming or reordering devices">Renaming or reordering devices</option> <option data-id="42000288178" value="Managing notifications">Managing notifications</option> <option data-id="42000288167" value="Inviting guests">Inviting guests</option> <option data-id="42000196625" value="Something else">Something else</option> <option data-id="42000326211" value="Problems connecting to the internet">Problems connecting to the internet</option></select> </div> </div>
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