Your IOTAS hub is what syncs your home's smart devices to our app. Before you can start remotely controlling your devices, you'll first need to make sure your hub is plugged in and connected to the internet.

★ Important note ★

If your property is providing a source of internet for your hub, it might already be plugged in and online. Otherwise, follow the steps below to find your hub and connect it to your home internet router.

Where can I find my IOTAS hub?

Your home's hub should be on your kitchen counter or in your unit's communication box. 

  • Communication boxes look like circuit breaker boxes and are typically in a wall near an entryway or by a closet. 

How do I plug in my IOTAS hub?

Your hub needs power and an internet connection to communicate with our app. Plug your hub's power cord into an outlet and connect the hub to your active home internet router using the provided ethernet cable.

★ Important note ★

Your IOTAS system will not work without an active internet connection. If you recently moved in and haven't set up an account with an internet provider yet, please refer back to this page after your home's internet is up and running.

Some properties utilize pre-installed internet for their IOTAS system. If your hub is offline please reach out to IOTAS support at 503-822-3500.

How will I know my IOTAS hub is connected?

When your IOTAS hub has successfully hopped online, the light in the front will glow blue or green and the green light in the back will blink. If you're still having trouble controlling your devices in our app, please contact us or see this troubleshooting article.


Step 4: Meet your home's smart devices >>

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