iotashome.com
•
Send us an email
•
503.822.3500
Support
Residents
Property Managers
Technicians
Contact Us
Contact Us:
(503) 822-3500
Go to IOTAS Home
How can we help you today?
Enter your search term here...
Search
Popular Articles
Connect your IOTAS hub
Meet your new smart devices
What are routines?
What are scenes?
Setting up Amazon Alexa
Setting up Google Assistant
Resident Help Guides
Getting started
Download the IOTAS app
Activate your IOTAS account
Connect your IOTAS hub
See all 5 articles
More
Controlling multiple devices with scenes
What are scenes?
Creating a new scene
More
Automating your home with routines
What are routines?
Creating a new routine
Enabling and managing alerts
More
Using voice commands
Setting up Amazon Alexa
Setting up Google Assistant
Using voice commands with Alexa
See all 5 articles
More
Sharing your smart home
Inviting guests
Removing guests
Inviting roommates
See all 4 articles
More
Troubleshooting
I'm having trouble logging in
The app says my hub is offline
Alexa stopped responding to me
See all 6 articles
More
FAQs
What is IOTAS?
How do I create an IOTAS account?
Do I need to install anything?
See all 16 articles
More
Log in using your IOTAS Property Dashboard account.
Remember me on this computer
Forgot your password?
Login
Are you an agent?
Login here
Cancel
Reset my password
We're here to help.
Give us a call
503.822.3500
Send us an email
New Support Ticket
Email Address
I am a...
...
Resident
Property staff member
Technician
Other
<label class=" required control-label cf_r_issue_area_865824-label " for="helpdesk_ticket_cf_r_issue_area_865824">What can we help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_r_issue_area_865824]" id="helpdesk_ticket_custom_field_cf_r_issue_area_865824"><option value="">...</option> <option data-id="42000196619" value="Logging in">Logging in</option> <option data-id="42000196625" value="Something else">Something else</option> <option data-id="42000288115" value="Controlling a device with the IOTAS app">Controlling a device with the IOTAS app</option> <option data-id="42000288117" value="My IOTAS hub is offline">My IOTAS hub is offline</option> <option data-id="42000288118" value="Renaming or reordering devices">Renaming or reordering devices</option> <option data-id="42000288119" value="Manually controlling a device">Manually controlling a device</option> <option data-id="42000288122" value="Using routines">Using routines</option> <option data-id="42000288123" value="Using scenes">Using scenes</option> <option data-id="42000288167" value="Inviting guests">Inviting guests</option> <option data-id="42000288177" value="Using voice commands (e.g. Alexa, Google Assistant)">Using voice commands (e.g. Alexa, Google Assistant)</option> <option data-id="42000288178" value="Managing notifications">Managing notifications</option> <option data-id="42000288181" value="I'm locked out">I'm locked out</option> <option data-id="42000326211" value="Problems connecting to the internet">Problems connecting to the internet</option></select> </div>
<label class=" required control-label cf_property_issue_area_865824-label " for="helpdesk_ticket_cf_property_issue_area_865824">What can we help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066" name="helpdesk_ticket[custom_field][cf_property_issue_area_865824]"><option value="">...</option> <option value="Logging in">Logging in</option> <option value="Helping a resident use IOTAS">Helping a resident use IOTAS</option> <option value="Managing resident accounts">Managing resident accounts</option> <option value="Using Property Alerts">Using Property Alerts</option> <option value="Using Vacant Routines">Using Vacant Routines</option> <option value="Resetting lock access codes">Resetting lock access codes</option> <option value="Troubleshooting our model unit">Troubleshooting our model unit</option> <option value="Using Prospect Tour">Using Prospect Tour</option> <option value="Ordering devices">Ordering devices</option> <option value="Something else">Something else</option></select><div class="level_2"><label class="required">What can we help your resident with?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066" name="helpdesk_ticket[custom_field][cf_resident_issue_type_865824]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_property_issue_area_865824_42000161066').nested_select_tag({"data_tree":[["Logging in","Logging in",[]],["Helping a resident use IOTAS","Helping a resident use IOTAS",[["Logging in","Logging in",[]],["Their hub is offline","Their hub is offline",[]],["Controlling a device with the IOTAS app","Controlling a device with the IOTAS app",[]],["Manually controlling a device","Manually controlling a device",[]],["Using routines","Using routines",[]],["Using scenes","Using scenes",[]],["Using voice commands (e.g. Alexa, Google Assistant)","Using voice commands (e.g. Alexa, Google Assistant)",[]],["Renaming or reordering devices","Renaming or reordering devices",[]],["Managing notifications","Managing notifications",[]],["Inviting guests","Inviting guests",[]],["Unlocking their door","Unlocking their door",[]],["Something else","Something else",[]]]],["Managing resident accounts","Managing resident accounts",[["transfer to new unit","transfer to new unit",[]]]],["Using Property Alerts","Using Property Alerts",[]],["Using Vacant Routines","Using Vacant Routines",[]],["Resetting lock access codes","Resetting lock access codes",[]],["Troubleshooting our model unit","Troubleshooting our model unit",[]],["Using Prospect Tour","Using Prospect Tour",[]],["Ordering devices","Ordering devices",[]],["Something else","Something else",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"42000161066","subcategory_id":"helpdesk_ticket_custom_field_cf_resident_issue_type_865824_42000161066"}); //]]> </script> </div>
Apartment / Community Name
Unit Number
Subject
Message
+
Attach a file
Cancel
We will get back to you as soon as possible.